FAQs – Dentivaa

How can I place an order on the DENTIVAA website?

Select the product you wish to purchase, add it to your shopping cart and proceed to checkout. Enter the required contact, billing and delivery details, review your order and complete the available payment process. An order confirmation will be sent after your order has been successfully placed.

Is DENTIVAA Hybrid Toothpaste suitable for everyday use?

DENTIVAA Hybrid Toothpaste is designed to support everyday oral hygiene as part of a regular brushing routine. Always read the product label and follow the directions provided on the packaging. If you have a specific dental condition, sensitivity or allergy, consult a qualified dentist before use.

What payment methods are accepted?

The payment methods currently available will be displayed securely during checkout. Please complete payment only through the official DENTIVAA website and never share your OTP, PIN, CVV or banking password with anyone.

How will I know whether my order has been confirmed?

After your order is successfully placed, you will receive an order confirmation through the contact details provided during checkout. Please ensure that your mobile number and email address are entered correctly.

How can I track my order?

Tracking information will be shared through the available contact details once your order has been processed and dispatched. If you have not received an update, contact DENTIVAA Customer Support with your order number.

How long will delivery take?

The estimated delivery time may vary depending on your location, product availability and courier operations. Applicable delivery information will be displayed or communicated during the ordering process. Delays may occasionally occur due to circumstances beyond our control.

Can I change my delivery address after placing an order?

Contact DENTIVAA Customer Support immediately if you need to correct your delivery address. Address changes may only be possible before the order has been processed or dispatched. Once dispatched, changes cannot be guaranteed.

Can I cancel my order?

Cancellation requests must be submitted as soon as possible. An order may only be cancelled if it has not already been processed or dispatched. All cancellations will be handled according to the DENTIVAA Returns, Refunds and Cancellation Policy.

What should I do if I receive a damaged, incorrect or incomplete product?

Contact DENTIVAA Customer Support promptly and provide your order number, a clear description of the issue, and photographs or an unboxing video of the package and product. The team will review your request according to the applicable Returns, Refunds and Cancellation Policy.